Self Help Center

We can help. Here at iMatrix, we do our best to make it easy for our customers to get what they want with the best prices, best quality, and best service. Our job is to deliver the perfect image that will make the first impression for you last a life time.

Frequently asked questions from customers like yourself may just answer your question!

Questions

Q1

What do I need to order?

Q2

What do I get with my order?

Q3

How long does shipping take?

Q4

Where do I send my order form, photos, and payment?

Q5

Negatives, slides, CD's... Which photo forms do you accept?

Q6

Where do I upload my photos?


Answers

 

What do I need to order?

 

1. Your order form made either online or by mail.
2. Your photographs. (Uploaded, e-mailed, or priority mailed.)
3. A full payment is made either online or by mail.
4. We will then notify you by reaching you by either phone or e-mail, informing you that your proofs are ready. (Proofs are seen here on our site). A password that we will give you will be required to access Proofs.
5. You can then contact us to let us know that your order is ready to be touched up and printed.


 

What do I get with my order?

 

Free proofs,
Free touch-ups,
Free photo scanning and image processing,
Free customized designs and layouts, and
Great prices, Great quality, and Great service.


 

How long does shipping take?

 

The default shipping time is 5 business days. All orders are shipped once they are completed and payment is received.

Rush delivery is available at an extra cost.


 

Where do I send my order form, photos, and payment?

 

iMatrix Inc.
17150 Newhope Street, Suite 303
Fountain Valley, CA 92708


They can also be e-mailed with photographs to: info@imatrixinc.com

Online methods:
For payments, click Order Now.
In the order screen you can upload your photos


 

Negatives, slides, CD's... Which photo forms do you accept?

 

We will gladly accept any form of photo you have, as long as it is about the same size as your print so that it can come out as clear as possible. Whether they are floppy disk files, CD's, or even negatives and slides, we simply want to make it possible for you to share all of your favorite photos to everyone.


 

Where do I upload my photos?

 

You need to place an order via our online system to upload your photos on the website. Click the black button on the left that reads 'Order Now' to begin.

Follow the instructions in the easy, step-by-step process!


 
Let iMatrix build your brand with business cards, calendars and envelopes. Advertise using brochures, postcards, and flyers through commercial print. Are you an actor / model? Make yourself known with photo reproduction and editing services. Additionally, you can now get direct mailing, or professional display boards for your events and presentations.
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